Need assistance while traveling?

Contact your provider for emergency assistance.

Select your provider to view their emergency assistance contact information.

Report a Claim

Read claims reviews from other customers and find contact information for your provider's claims department to begin the claims process

Get Help Now

Help Center

In the help center, our licensed travel insurance experts and claims adjusters answer the most common questions about the claims process.

Get Answers

Zero Complaint Guarantee

In the event of a complaint, Squaremouth's licensed claims adjusters will mediate with the travel insurance provider on your behalf.

Report a Complaint

Frequently Asked Questions About Emergency Assistance

What is emergency assistance?

Every travel insurance policy on Squaremouth comes with 24-hour emergency assistance. This service offers an immediate help and advice if you experience an emergency while traveling.

Emergency assistance departments include travel and medical professionals who can offer assistance in a range of situations. Whether you need to seek medical treatment, book a new flight, or have a question about the coverage on your policy, emergency assistance can help.

Read Less

How do I contact emergency assistance?

Your provider’s emergency assistance contact information can be found on your travel insurance card. You can also find this information on your provider’s emergency assistance contact page by selecting your travel insurance provider above.

Providers typically have two numbers: one for international collect calls and one for toll-free calls within the United States. If you are outside the United States, you can make a collect call by dialing “0170” and giving the number to the international operator.

If possible, you should have the following available when you contact emergency assistance:

  • Policy number
  • Local contact number
  • Your approximate location
  • Summary of your situation
Read Less

When should I contact emergency assistance?

Contact local emergency authorities first if you are in need of urgent care. You should then contact emergency assistance as soon as reasonably possible.

Emergency assistance can explain the coverage for your situation and help you make decisions based on your coverage, which can also expedite the claims process.

Read Less

What services does emergency assistance provide?

Emergency assistance services typically include medical, evacuation and travel assistance. Many providers also offer a variety of concierge services.

Medical Services

If you need to replace a prescription or visit a doctor, emergency assistance can locate a nearby pharmacy or refer you to a local medical or dental facility.

Should you need to seek medical treatment while traveling, dedicated medical professionals in the emergency assistance department will maintain contact with the hospital and consult with your treating physicians to ensure you are receiving the proper treatment at an adequate facility.

Evacuation & Repatriation of Remains Services

Emergency assistance can help arrange your medical evacuation to the nearest adequate facility, as well as arrange for your return home if deemed medically necessary. In the event of a traveler’s death, emergency assistance can arrange to return their remains home.

Travel Services

Emergency assistance can help arrange new travel arrangements or accommodations if you experience a delay or need to return home early from your trip. Some providers will assist with tracking and returning your lost baggage or replacing lost travel documents, such as passports or tickets.

Other Services

Many providers offer extremely comprehensive emergency assistance services that also include legal assistance, translation services, emergency cash transfer, and concierge services.

Read Less
Common Emergency Assistance Services
  1. Medical Assistance - Maintain contact with your treating physician if you need to seek medical treatment while traveling

  2. Medical Evacuation - Assist with your evacuation to the nearest medical facility and arrange for your return home if medically necessary

  3. Referrals - Help you find a nearby pharmacy or medical facility

  4. Travel Delay - Coordinate new travel arrangements

  5. Baggage Delay or Loss - Track and assist in returning lost luggage

  6. Repatriation of Remains - Arrange transportation to return the deceased traveler’s body home

  7. Additional Travel Assistance - Translation services, help replacing travel documents, emergency cash advances, legal services, message relay services

  8. Concierge Services - Assist with information, recommendations and reservations for local dining, transportation, shopping and entertainment

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Read more

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more